The hospitality business model is characterized by high fixed-costs and variable income. Fluctuations in occupancy and room-rate demand tight cost control. Successful businesses are dependent on their ability to "brand" and attract clientele in an electronic world, offering an experience consistent with the value proposition, with greater efficiency, attention to detail, and opportunities to create new revenue streams. Leggat McCall's experience includes:
A new 150-room boutique hotel in an urban setting with luxury amenities and 104 private residences
A 15,000 sf high-end spa facility with multiple treatment rooms, areas for relaxation, and retail space
A 7,000 sf restaurant with indoor and outdoor waterfront dining
Permitting through opening of a new 210-room suburban hotel
